Terms, conditions and rules effective for our holiday homes and comfort glamping accommodationThe rules we ask you to adhere to boil down to being a good neighbour during your stay with us: the site supervisor and manager will be the judge of that as well as of any issues relating to adherence to the rules, terms and conditions detailed below. RulesGROUPS: We regret that we are unable to accept groups of young people in our accommodation. FIRES and BBQs. No Fire Pits, Chimineas or Open Fires are permitted, although BBQs are allowed if using proper BBQ fuel only. All BBQs are to be kept off the grass. A communal BBQ is provided at the Sea View Pods for your use and enjoyment. ARRIVAL TIME: Arrival time is from 3pm until 7pm at the latest. Your accommodation must be vacated by 10am on the day of departure unless prior arrangements have been made at Long Beach Park reception. NOISE LEVELS: Our quiet hours are from 22.00 until 07.00 the next morning. Please be considerate of those using adjacent accommodation when socialising in the evening, keeping amplified music and voices down, and ensure you are not using any speakers or similar during the quiet hours. PARKING: All car parking at our holiday home and comfort glamping should be within the accommodation plot, rather than on the road. SMOKING: No smoking or vaping is permitted in any of our accommodation. Please go outside of the accommodation to the garden or verandah.DRUGS: We have a zero-tolerance policy. Any allegations of use of illegal substances will be looked in to promptly and this could result in your party being asked to leave, if any one individual within your party has acted inappropriately.Terms and conditions relating to your booking, made between Fourpenny Limited trading as Long Beach Park as accommodation provider, and the customer.PRICES: Our published prices on our website include electricity, except in bungalow 20 and 43 in respect of the coin-operated storage heaters. All prices shown include VAT at the prevailing standard rate. A VAT invoice for your holiday can be provided at your request. PAYMENT TERMS: A deposit is required for any reservation made, with the balance of monies due 6 weeks before your holiday starts. Payment can be made by cash or cheque in person, or by card over the phone or in person, or by bank transfer (please ring us using the contact details at https://www.long-beach.co.uk/contact to obtain the bank details). DOGS: Dogs (usually two at most) may be brought to some bungalows at an extra charge. One of the Safari Style Tents, Ormonde, is also "dog friendly" and can accommodate a dog, for a charge. However, the dog should not be allowed to go on the beds. We have a dog cage available for use free of charge if required.LONG BEACH PARK LIABILITY FOR ACCIDENTS OR INJURY: No liability can be accepted for any accident or injury to any member of the party included in the booking or to visitors, or for loss or damage to the personal property including vehicles, unless caused by the negligence of the owner of the Park, their agents or employees.CLEANING AND DAMAGE. We request that all customers leave their accommodation in a clean and tidy condition before vacating the accommodation, and it is helpful if you have time if the beds are stripped of all bed linen. Accidents do happen: if there is any damage - whether wear and tear" or something more significant - please let us know when it happens rather than at the end of the booking. If it is more than wear and tear we may need to make a charge to cover the cost of repairing the damage or replacing items.CONDITION OF YOUR HOLIDAY ACCOMMODATION: We take pride in making sure your accommodation is clean, fully equipped with all appliances working safely, and that the garden is looking nice for the time of year. If you think something is not right or not up to standard, please ring us using the number provided here https://www.long-beach.co.uk/contact, or call in to the reception. CANCELLATION: We need to make it clear to all customers what the position is when a booking is cancelled and you want a refund. The difficulty is that as we have become more popular then people book up further in advance in order to be sure of their dates and locations. And the longer the time between the original booking and the date of arrival the more chance there is for things to go wrong. Often to do with health, family commitments etc.. Quite often bookings are now made a year in advance: usually by folks we know quite well having been before on a regular basis - which is why advance bookings are made of course and why a refund request can be difficult to deal with if we feel it is unjustified.The default is that refunds will not be authorised except in exceptional circumstances, which by definition will be rare. It is possible we may be able to carry a deposit forward for a limited period of time to use against a future booking, at our discretion. However the legal position is that (like any other contract) guests are committed to pay the total due and we are obliged to provide the accommodation or the touring/ tenting pitch. If we've got our position wrong and are unable to fulfil our side of the bargain then we must refund. But if the reason for the cancellation is for guest reasons (and that includes e.g. bad weather if you choose not to come) then you would still be responsible for the whole cost. If we've managed to mitigate by rebooking the accommodation then we may be able to credit a proportion (the amount depending on what we had relet the slot for).So the proper way to shield yourself from any liability is to send out or put you in contact with cancellation insurance brokers. You can pay a premium and they take on the risk. But at least you have the option, will be aware of the position and have the choice as to what to do. Naturally any cancellations will come through to the right person in our office and will be attended to promptly with what we hope to be a flexible and understanding approach, even if we are not in a position to issue a refund.